Refund policy

Returns Policy

At Hedgehog Golf Company, we want you to be satisfied with your purchase. If you change your mind, you may request a return within 30 days of receiving your order.

To arrange a return, please contact us with your order number and details of the product you wish to return. Please wait for our return instructions before sending your item back.

Products should be returned in their original condition, with all components and accessories included. Golf trolley wheels, Hedgehog Fairway Protectors, sleeves and other accessories should not have been used on the golf course if being returned as a change-of-mind return, except where necessary handling is permitted by law.

Return Postage

For change-of-mind returns, the customer is responsible for the cost of return postage, provided this has been communicated before purchase.

If you receive a faulty, damaged or incorrect item, please contact us so we can arrange an appropriate solution. We will cover reasonable return costs where applicable.

If you have ordered a product that does not fit your golf trolley, please contact us to discuss the available options. Returns for compatibility or sizing issues will be handled in accordance with this policy and your statutory consumer rights.

Refunds

Once your returned item has been received and assessed, we will process any refund due to your original payment method.

For eligible cancellations under your statutory consumer rights, refunds will be issued within the applicable legal timeframe, normally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first.

For other returns accepted under our 30-day returns policy, we aim to process refunds promptly following receipt and inspection of the returned item.

Your original standard delivery charge will be refunded where required by law. Additional charges for premium delivery services may not be refundable.

Please allow additional time for your bank or payment provider to process the refund.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or incorrect, please contact us as soon as possible, quoting your order number and describing the issue. Photographs may help us resolve the matter more quickly.

We will work with you to arrange an appropriate remedy, which may include a refund, repair or replacement, depending on the circumstances and your statutory rights.

Your Statutory Rights

For most online purchases, consumers have the right to cancel within 14 days of receiving their goods, followed by a further 14 days to return them after notifying the seller.

Nothing in this policy affects or limits your statutory rights under applicable consumer protection legislation.